The funnel is overflowing with our new social networking packages. In other to segment our client’s needs we’ve launched five different packages on Beezbox platform. Here’s a highlight of all five packages:

• Extranet 2.0: A solution package designed to give companies social networking capabilities. This package has been designed to increase collaboration and communication among employees, teams and your clients while employing document sharing features. Extranet 2.0 allows you create and manage member and company private communities with ease.
• CRM 2.0: Customer- centric companies need to develop their business around their customers. CRM 2.0 offers your clients the right platform to share their views and voice out their opinion about your product and services. CRM 2.0 provides you the best way to listen and speak directly to your customers. A unique viral marketing tool that helps keep you brand at an advantage.
• Fans 2.0: Sports, Media, Entertainment and Fashion all share one thing in common, “Fans”. A social network built on Fans 2.0 gives your Fans a medium to mingle with each other and get closer to you. As a company or individual you are the “Star”.
• E-city 2.0: Enter democracy 2.0, where citizens and associative life have their says. Empower your people in your city (or your area) to bring all the city life on a platform. It will enable you to have a closer relationship with your citizens.
• University 2.0: We’ve gone through school with boring Uni portals. University 2.0 provides universities and colleges a university portal built with academic and social networking features. This packages has been designed to meet both students and lecturer needs, using an impressive Web 2.0 concept. 

You can learn more about features present on each package from Beezbox website. Do let me know what you think.

Paulette - Beezblog Editor

Contributions received within a community can be transformed into knowledge assets. As participants reputation model grows within the community more responsibilities may be granted to valued community participants to either recommend solutions that can be utilized or they could be invited to assist in determining which user generated content can be harvested from the within the community  into a more structured knowledgebase. Fished out content can then be accessed, analyzed and validated by an in-house team into useful solution information that could be published in the company’s support website.

Discussion forums are used by many companies to trigger communication and knowledge sharing among groups that might otherwise be disconnected. For example, problem escalation can be moved from traditional phone escalation to collaborative forums. Collaborative forum is an open door to having more relevant experts who may not necessarily be part of the support team (but are alerted via topic subscription) or share the same geographies collaborate to resolve an issue. The discussion thread provides the content that can be harvested into a solution article. Participation should not be left unrewarded. Companies can introduce incentives based on certain variables such as re-use counts of solution, timeliness of solution, to encourage participation.

The last 24hrs left the world shocked to its bones as Barack Obama makes history to be the first black African-American President of America.  More interesting is the fact that Obama has been the first Democrat candidate to embrace Web 2.0 technology in his campaign.

He has been on major social networks like Facebook and MySpace to attract young voters. He used Youtube video sharing site alot for sharing campaign speeches to a wider audience so that no one was left out. Obama also launched his own social network, My.BarackObama. Obama’s social network allowed users and supporters create their own profile, invite and add friends, join and create groups and participate in fund raising.

You would agree with me that his efforts in using Web 2.0 paid off for him in a great deal . He got a landslide victory! Would you expect less from Web 2.0?

Paulette- Beezblog Editor

The success of your online community is highly dependent on member Recognition and Reward.  When you setup a social network for your company, your customers become the primary part of the service. Their participation in the community is similar to being part of  other social networks they normally will use. Recognizing vital contribution impresses on the customer that their views are heard by you the business owner. Customers are most likely to stay on your network when they are shown their precence is noticed and appreciated by the company. For companies with a large customer-base, you are not likely to know all your customers, but an online collaboration using a social network provides the opportunity for finding high-value contributors. Contributions made by customers provide key information critical to resolving customer issues. The contribution received has a tendency to adding value to the overall business of the company. Product and service enhancement needs are exposed by contributors within the community. But how best can the community encourage vital contributions? How can you identify high-value contributions and content? The best way to identify content that bring value to your business will be dependent on the rating  system and reputation model that is used by all to rate each contribution made to the community forum. This way each contributor receives points that accumulate to build a customer reputation with your brand. Customers with high reputation can be complemented for their efforts and participation through a reward program. An effective reward program would encourage continuous participation and keep loyal customers around for a very long time.  My next post will highlight four other best practices that can improve customer service through community-based collaboration.

Paulette - Beezblog Editor

Paulette -Beezblog Editor

Paulette- Beezblog Editor

-Paulette, Beezblog Editor

Mnemos www.mnemos20.com

Recently Balthazar launched its branded Mnemos Social Network on our Beezbox platform. MNEMOS is a household name when it comes to professional skills development methodology. The new Mnemos 2.0, is geared towards executives and managers seeking to develop expertise in Management. Balthazar objective is to use this tool as a medium to retain professionals who have received MNEMOS training as well as offering them the flexibility to develop and purchase additional seminar cycles. Furthermore, the social network serves as a revenue generator for Balthazar as it offers its cloud of corporate customers (SIEMENS, AIR FRANCE, SNCF, FNAC, EADS,…)  a community strategized for employees with online coaching. 

Footemotion www.footemotion.com

Footemotion is a multimedia journal (same concept as “La Rue 89″) dedicated to football for children between the ages 6 to 15 years. Footemotion  targets all amateur clubs that commune in France. The social network is set to bring young football players on to a single platform. Footemotion’s business model is to “catch them while young”. A nice strategy to find future “Ronaldino” . Football loving players and their parents will find Footemotion very exicting.

Are you currently considering implementing a social network or a social media tool in your organisation? Wondering how to go about it?  Drop me a comment or a PM.

-Paulette, Beezblog Editor

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